Billing basics on X Ads
To start a X Ads campaign, you need to add an active card to your ads account. You can add one of our accepted credit or debit cards to your ads account in the "Billing" tab. Read on for more details.
Credit and debit cards
Self-serve advertisers can pay for X Ads using credit and debit cards. X accepts payments in the official currencies of all countries where the X self-service ads product is available. We accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club*
- JCB**
- China Union Pay***
We also accept Visa, Mastercard, and American Express debit cards.
*Diners Club is only accepted in the US.
**JCB is only accepted in JP Yen and USD.
***Accepted only as a credit card; not currently a debit card.
Add a card
Log in to ads.x.com.
Click on the “Billing” tab on the left side of your Ads Manager.
Click "Add card.”
Enter your card number, expiration date, CVV, billing address, and email address.
Click "Add payment method.”
Your card will go through an internal check. A pre-authorization charge of $5 (or local equivalent) will be placed on your account to ensure the payment method is valid. This is a temporary hold and will be removed within 7 days.
You're all set! If your card is approved, it will appear as "Active" in the "Billing" tab, and you're ready to start your campaigns.
Change or switch a card
Switch billing to an existing card
Go to ads.x.com and go to the “Billing” tab.
Under “Payment Methods,” you can add additional cards and manage your credit card information.
If the card you want to select has already been added, click on the star icon to mark it as the default card. Your campaigns will now be billed to the card you selected.
Delete a card
AAt this time, you must have at least one credit card on your ads account. To delete a specific credit card, an alternative card must first be added.
Go to ads.x.com and click on the “Billing” tab.
Under “Payment Methods,” select the trash can icon to delete the card.
From there, you'll be able to successfully remove the card on file. Note this will only be clickable if your campaigns have been paused for 48 hours and you don't have an unbilled balance.
Invoices
You can view your X Ads invoice on the "Billing" tab at any time. Here, you’ll be able to view all of the invoices sent to your advertising account.
Note: If you do not see your invoices, it is because you have not added a credit card or re-authorized your credit card. You must have an authorized credit card added in order to view your invoices.
Payment Eligibility
Advertisers are subject to a standard payment review process. If suspicious activity is detected, the X Ads Account(s) will be temporarily or permanently halted.
Advertisers may appeal the decision or learn more about the halt(s) by writing into our support channels for more information.
A limited list of reasons that can result in a halt is as follows:
Inconsistency within payment information
Suspicious payment transaction activity (multiple chargebacks, failed payments)
If the account or ad campaign falls under any of the above categories, it is at risk of being halted.
We’re happy to provide further support where needed if you believe an account and/or campaign(s) was rejected by mistake. For any concerns or clarifications, you may contact us via the X Ads Help portal.
We may request personal information to further vet your business case or identity. The information we request will solely be used for verification purposes and will be deleted from our systems after the verification process is completed.
Frequently Asked Questions
If you want a refund, please file a support ticket.
Please note, if our team does not identify any billing or technical errors upon investigation, we're unable to process your refund request.
A credit limit is the maximum amount that X will allow your ads account to spend. If you need your credit limit increased, you can file a support ticket and our team will process the request, provided that your account meets certain criteria.
To find your payment methods, first log in to your X Ads account at ads.x.com. Then, click on the “Billing” tab on the left side of your Ads Manager.
If you’re planning to spend $5,000 USD (or your local currency equivalent) or more a month on X Ads, apply for an insertion order (IO) to avoid credit limits.
A credit card’s security code (CVV/CVC/CSC) is a 3 or 4 digit code that is not part of the credit card number. It is typically printed on the back of your card, but the location may vary per card:
