Billing basics on Twitter Ads

To start a Twitter Ads campaign, you need to add an active card to your ads account. You can add one of our accepted credit or debit cards to your ads account in the "Payment methods" tab. Read on for more details.


Credit and debit cards

Self-serve advertisers can pay for Twitter Ads using credit and debit cards. Twitter accepts payments in the official currencies of all countries where the Twitter self-service ads product is available.

Credit and debit card how to's

  • Accepted cards
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    Twitter Ads accepts the following credit cards as a payment source:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club* 
    • JCB**

    We also accept Visa, Mastercard, and American Express debit cards.

    *Note: Diners Club is only accepted in the United States.

    **Note: JCB is only accepted in JP Yen and USD. 

  • Add a card to your ads account
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    1. Log in to ads.twitter.com.
    2. Click on your account name in the top-right corner.
    3. Select "Payment methods"* from the drop-down menu.
    4. Click "Add new funding source" in the top-right corner.
    5. Enter your card number, expiration date, CVV, billing address, and email address.
    6. Click "Proceed to confirmation" and confirm.
    7. Your card will go through an internal check.
    8. You're all set! If your card is approved, it will appear as "Valid" in the "Payment methods" tab, and you're ready to start your campaigns.

    *Can't find the Payment methods button?  Scroll down to the FAQ at the bottom of this page for more information.

  • Change or switch your card
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    Switch billing to an existing card

    1. Go to ads.twitter.com and click on your account name in the top-right corner.
    2. Select "Payment Methods" from the drop-down menu. You’ll be taken to the page where you can add, delete, and manage your card information.
    3. If the card you want to select has already been added, click on the credit card and click "Mark as default". Your campaigns will now be billed to the card you selected.

    Switch billing to a new card

    1. Click "Add new funding source" in your ads account and fill in the relevant card fields.
    2. Click "Make this card the active, default payment method".
    3. Click "Proceed to confirmation" and confirm that the information you’ve entered is correct. 
    4. Click "Add this card" once you’ve verified the information.
    5. Your card will then go through an approval process. Once we’ve determined that the new card you’ve entered is valid, it will display the "Active Card" icon. 

    Once this card is active, all your campaigns being billed will be switched over to the new, active card.

  • Delete a card
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    In order to delete your card, we require that all campaigns have been paused for more than 48 hours and you don't have an unbilled balance. If your campaigns are showing as something other than "Running" or "Paused", such as expired or exhausted, you need to first delete your campaigns in order to delete your credit card.

    To delete your card:

    1. Go to ads.twitter.com and click on your account name in the top-right corner.
    2. Select "Payment methods" in the drop-down menu.
    3. Navigate to the "Payments" page where all of your credit card information is stored.
    4. Select the "Delete" button listed under the credit card information.

    From there, you'll be able to successfully remove the card on file. Note this will only be clickable if your campaigns have been paused for 48 hours and you don't have an unbilled balance.

    Having trouble? If your campaigns are in a non-paused state, such as expired or exhausted, you need to first delete your campaigns in order to delete your card.

  • Where do I find my bill/invoice?
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    You can view your Twitter Ads invoice on the "Billing history" page at any time.

    To access the "Billing history" page, click on your profile name in the top-right corner of your ads dashboard and select "Billing history".

    Once selected, you'll be able to view all of the invoices sent to your advertising account.

    We recommend switching the drop-down menu on the right-hand side of the page to "Full billing history", which will display all invoices for your account.

    Due to our billing system rules, you'll automatically be charged on your credit card anywhere from once a day to a maximum of every 7 days.

    The billing period for which you have been charged is noted on the "Billing history" page for each transaction in your account. You can verify the exact date range of your charges by referencing this page. It is also available on the PDF invoice on the same page.

Credit and debit card FAQ's

  • How often will I be charged?
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    Due to our billing system rules, you will be automatically charged on your credit card anywhere from once a day to a maximum of every 7 days. How frequently you're charged depends on how quickly your campaigns hit your credit limit.

    We automatically bill according to three scenarios:

    1. You spend 25% or more of your credit limit in a single day. Here, you will be billed for that day. For example, if your credit limit is $200, and your campaigns spent $50 or more in a day, you will be charged for the amount within 2 days once our billing has processed. 

    2. You spend less than 25% of your credit limit in a single day. Here, you will be billed once you have spent at least 25% or every 7 days, whichever happens first. For example, if your credit limit is $200, and your campaigns spend $0.00-49.99 in seven days, you will be charged the amount (plus any applicable taxes) within 2 days of the seventh day for that total spend of Days 1-7. If your campaigns’ cumulative spend reaches $50 during the 7-day period, you will be charged the amount (plus any applicable taxes) within 2 days. 

    3. Your spend varies by day. For example, if your credit limit is $200, and on Day 1 your campaigns spent $49.99 (under 25% of credit limit). Then, on Day 2 your campaigns spend $55 (over 25% of credit limit). You will be billed within 2 days, for your total spend on Day 1 + Day 2 ($104.99 + tax). 

    Unfortunately we do not offer the option to choose when you are charged, it happens automatically by our systems per the above rules. You can learn more about credit limits, including how to request a credit limit increase here.

    Each time you are Invoiced is called a "billing period". You can see all the billing periods you've been Invoiced on the Billing History page, where you'll see each transaction in your account. You can verify the exact date range of your charges by referencing this page; it is also available on the PDF invoice on the same page.


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  • I can't find the "Payment methods" tab
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    To find your "Payment methods" tab, first log in to your Twitter Ads account at ads.twitter.com. In the top-right corner, click on the "Account" tab and select "Payment methods" from the drop-down menu.

    If you're still unable to access the "Payment methods" tab, contact our ads support team by going to ads.twitter.com and clicking on "Help?" in the top-right corner, and our team will respond shortly.


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  • How do I raise my credit limit?
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    A credit limit is the maximum amount that Twitter will allow your ads account to spend. When your campaigns reach this credit limit, they will be halted until you're billed and the charges are paid.

    Twitter automatically increases credit limits based on certain conditions. However, if you need your credit limit increased before this is automatically applied, you can file a support ticket and our team will process the request, provided that your account meets certain criteria.


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  • I want to request a refund
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    If you want a refund, please file a support ticket.

    Please note that if our team does not identify any billing or technical errors upon investigation, we're unable to process your refund request.


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  • What is my credit card security code (CVV/CVC/CSC)?
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    A credit card’s security code (CVV/CVC/CSC) is a 3 or 4 digit code that is not part of the credit card number. It is typically printed on the back of your card, but the location may vary per card:

     


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  • Are there other payment options?
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    At this time, credit and debit cards are the only payment options available for self-serve advertisers. 

    If you're spending or planning to spend $5,000 USD or pro-rated equivalent per month on Twitter Ads, you may be eligible for an insertion order.

Looking for more billing info and FAQ's?

Check out our other payment pages:
Billing invoices | VAT tax | Advertiser couponsCredit limits | Ads currency


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