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Ads account management
Here you can find answers to the most common questions relating to Twitter Ads accounts. Remember, your Twitter Ads account is separate from your regular Twitter account.
Log in to Twitter Ads
First, make sure you've created a Twitter Ads account.
To log in to your Twitter Ads account:
- Go to Twitter.com and log in to the handle that your ads account is associated with. If you are using multi-user login, log in to the handle you're managing the ads account from.
- From there, go to ads.twitter.com.
- If you have multiple ads accounts, click your account name in the top right corner, and then "Switch accounts".
- Select the ads account you want to view.
- You'll be directed to the ads manager, where you can view and manage your campaigns.
In order to help advertisers manage Twitter Ads campaigns more effectively and securely, we allow different levels of access to individuals affiliated with a brand or Twitter handle. Multiple users may be given access to a single advertising account. Each user will log in with his or her own credentials and will be able to access the advertising accounts to which he or she has access. If you’re managing multiple accounts, you’ll need to log in directly to ads.twitter.com to update billing information.
This feature can reduce risk of malicious or erroneous issues with your business or brand’s handle(s) by granting access to more of your team without sharing the password to your main account(s). It can also help reduce friction for users who manage ads for more than one ads account on Twitter.
Learn more about multi-user login.
Verification happens on the Twitter account level. You can submit a request to verify your account, and the appropriate team will respond to your request. Please note that the Twitter Ads support team is not responsible for account verification and won't be able to assist in the process.
If you're working with a dedicated account manager, please have your account manager submit your account through the appropriate channel. Learn more about our verification process.
Changing or swapping accounts
At this time, we don't have a process for releasing registered usernames to advertisers using the self-service Twitter Ads product or to the public, unless you're working with a dedicated Twitter Account Manager.
If you feel you have a trademark claim against a handle, please submit a ticket to our trademark team.
Delete an ads account
It's not possible to delete a Twitter Ads account, as your ads account is connected to your Twitter account. However, you can cancel the ads account to ensure no charges occur on your account. In order to stop using your Twitter Ads account, you must first stop any active campaigns.
You can pause or delete your ad campaigns in two different locations — on the campaign summary page or on the individual campaign setup page.
- To pause a campaign on the campaign summary page, click the small pause icon located next to the corresponding campaign.
- To pause a campaign on an individual campaign setup page, click the "Pause campaign" button.
Once you pause a campaign, it may take a short amount of time for our advertising servers to register the change. Therefore, there might be a small amount of spend that occurs after the campaign has been paused. This is expected behavior.
To delete your credit card, navigate to “Account” > “Payment Methods” > “Delete this card”. Note this will only be clickable if your campaigns have been paused for 48 hours and you don't have an unbilled balance.
Once the actions outlined above have been completed, no further action is needed to cancel your Twitter Ads account.
The account settings page allows you to update your account name, contact information, and notification preferences.
If you want to improve your advertising experience, you can add a contact phone number and specify which industry your ads relate to.
There is also an option to update your email address and choose the notifications you want to receive. You can opt out of notifications related to:
- Changes in campaign status
- Account performance summary
- Performance improvement suggestions
You’ll always receive notifications for policy changes, approval status, card payments, and billing.
To access the account settings page, log in to your Twitter Ads account at ads.twitter.com and click on your account name on the top-right corner. From the drop-down menu that appears, click “Account settings” and then “Tell us how you want to be contacted”.
Twitter account issues (non-Twitter Ads)
For non-Twitter Ads issues, such as a hacked account, login issues, or harassment, contact our Twitter support team. Please note that the our ads support team is not responsible for Twitter account issues and won't be able to assist in the process.
Learn the in's and out's of Twitter Ads campaigns:
Ads account management FAQs
How do I contact the Twitter Ads support team?Arrow down icon
If you have any additional questions related to Twitter Ads, contact our ads support team by:
If you're experiencing an issue with your account not related to Twitter Ads, such as a hacked or suspended account, please reach out to our Twitter support team.
I want a dedicated Account Manager for my ads accountArrow down icon
Certain advertisers may be eligible to work with a Twitter Account Manager. To see if you qualify, please visit this page and submit your information. Our team will respond to qualifying advertisers and direct them to the proper channels.
Please note this team is active during PST business hours.
How do I change the time zone or currency of my ads account?Arrow down icon
Time zone and currency elections cannot be changed once you've created your ads account. Please contact our Twitter Ads support team and request a new ads account to be generated, where you can choose your preferred time zone and currency.
In your new ads account:
- You will need to add a payment method
- Existing campaigns are not carried over
- The account owner must request and confirm new account creation
- Your new ads account will be subject to our ads policy review, which can take up to 2 weeks