How can we help?
Media Studio Support Page & FAQ
WELCOME TO MEDIA STUDIO!
Media Studio, which replaces video.twitter.com, consolidates several new and existing media tools into a single comprehensive easy-to-use desktop publishing destination.
UNIFIED Media Library (Videos, GIFs, and Images)
NEW Scheduling / Planning Capabilities
NEW Media Metadata / Labeling / Filtering Capabilities
NEW Account Access / Permission Controls
Proprietary Analytics Dashboard
Monetization Powered by Amplify
Below you will find the master Media Studio FAQ, which should provide you with answers to the majority of the question you might have. If you have additional (or pressing) questions, please feel free to contact your partner manager or visit the Twitter Help Center.
For new partners, if you are interested in accessing Media Studio to publish content on Twitter, please fill out this form.
How do I upload longer Twitter videos?
Currently, the maximum time limit for uploaded videos is 2 minutes and 20 seconds. Select advertisers are eligible to request an increase up to 10 minutes. Please contact your Twitter Account Manager for more information.
How do I access Media Studio?Arrow down icon
What media will be available to me in the Media Studio?Arrow down icon
All of your media (video, GIFs, & images!) will be available to you in Media Studio. For clarity, this includes all of the media previously uploaded via video.twitter.com, any media that was Tweeted directly from the associated Twitter account, and any new media uploaded via the Media Studio dashboard.
What video formats are supported?Arrow down icon
For video formats supported, please see below.
RECOMMENDED FILE SPECIFICATIONS
File Types supported
1280x720 Max- 1920x1080
30 Frames per Second (FPS) - Max 60fps
x < 1GB
must be AAC audio
Mono or Stereo
128 kbps @44100 Khz
OPTIONAL FRAME SIZES AND SPECS
Does Media Studio have video length and size limits?Arrow down icon
Media Studio supports standard Twitter video length limits. Please contact your partner manager if you are unable to upload videos that exceed the standard limits.
How do I upload media assets (i.e., videos, GIFs, images)?Arrow down icon
Media can be uploaded by clicking the "Upload Media" button on the Library tab of the Media Studio tool.
Can I edit the media I’ve uploaded to Media Studio?Arrow down icon
No, Media Studio does not currently have any editing capabilities.
How do I Tweet media assets (i.e., video, GIF’s, images)?Arrow down icon
Media assets can be Tweeted by identifying and selecting the desired asset in your Media Studio library and then clicking the blue compose Tweet button.
How do I grant access for other users to my account?Arrow down icon
Account administrators can grant either full or limited access via the “Edit access to account” link included in the account drop down menu.
How do I switch between the different accounts I manage?Arrow down icon
If you’ve been granted access to more than one account, you can easily select which one to use. To switch between accounts, simply click the drop down menu from the name of the current account you are managing (located in the upper right on the Studio navigation bar) and select the account you’d like to switch to.
Can I use a YouTube video?Arrow down icon
In order to provide the best experience for the user we require that all videos be uploaded and hosted by Twitter. The same video that was uploaded to YouTube can also be uploaded to Twitter (provided the user owns the video), but you cannot reuse the YouTube URL with the Twitter video player.
Can I use my own video player?Arrow down icon
No, Media Studio requires the use of the native Twitter video player.
Can I set the title and description that users see in my video Tweet?Arrow down icon
Yes, the title and description can be edited via the Upload, Edit, and Compose pages. These fields are optional and can be left blank if necessary.
Can I include advertising on my video?Arrow down icon
At this time, we do not allow non-Amplify partners to include advertising in their videos. If you’re a brand or content producer looking to form a Twitter Amplify partnership, you can apply for access here.
What analytics are tracked?Arrow down icon
Media Studio partners will be able to access the Video Analytics Dashboard via the Analytics tab of the Media Studio tool. Some examples of the analytics tracked include (but are not limited to) the following:
Retention rates (25%, 50%, 75%, 100%)
Completion rates (25%, 50%, 75%, 100%)
Total minutes viewed
- Call-to-action clicks
Can I use third party analytics services?Arrow down icon
No, we do not support 3rd party analytics integrations for Media Studio.
Can I delete a media asset I’ve uploaded?Arrow down icon
Yes, you can delete a media asset from the UI by clicking the “trash can” icon found at the bottom of each thumbnail included in your Library.
How do I schedule a Tweet?Arrow down icon
To schedule a Tweet, start by clicking the blue compose button. From there, the compose sheet will open and allow you to click the schedule icon (next to the Tweet button) and set the appropriate date and time.
How do I remove a scheduled Tweet before it goes live / posts?Arrow down icon
To remove a scheduled Tweet simply go to the Schedule page, locate the Tweet you’d like to remove and click the delete icon (which appears in the upper right hand corner of each scheduled post when selected).
Can I delete a media asset I’ve already Tweeted?Arrow down icon
Yes, you can delete a media asset after it has been Tweeted. This can be done from the UI by clicking the “trash can” icon found at the bottom of each thumbnail included in your Library. If you are deleting an already Tweeted media asset, we recommend that you also delete the Tweet from Twitter. Otherwise users will receive an error saying that the media asset cannot be viewed/played.
Which browser should I use for Media Studio?Arrow down icon
The tool is best used with the latest version of Chrome or Firefox.