Connecting with Customers

  • Public to private conversation
    Learn how to include a private message link in Tweet replies to move a conversation into Direct Messages.
  • Customer Feedback Cards
    Customer Feedback Cards allow people to share their opinion with businesses after a service interaction in Direct Messages.
  • Support indicators and message button on profiles
    Businesses can tell users they provide help on Twitter, indicate when they’re most active, and ensure people know they have the option to send them a Direct Message
  • Welcome messages
    Greet users and contextualize the conversation as they enter a Direct Message, even before the user has sent a message.
  • Quick replies
    Guide users with the most effective ways to reply to a Direct Message, whether by choosing from a list of options or prompting users to enter specific values.


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