Can I create Customer Feedback Cards without using a third-party solution?
Unfortunately not. Currently, the only way to create Customer Feedback Cards is through one of Twitter’s ecosystem customer service solution providers.
Is Customer Feedback displayed after every interaction with a customer?
The frequency of creating Customer Feedback Cards depends on how the ecosystem partner has implemented the workflow into their particular product. You should work with your preferred provider to configure when and how often feedback requests are sent.
What questions are available in Customer Feedback Cards?
Currently Customer Feedback Cards enable you to ask 2 questions: a customer satisfaction question, or a Net Promoter® question.
“Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.”
- How would you rate your experience with <business>?
- How likely are you to recommend <business> to a friend?