Greeting customers with a welcome message

Welcome messages let businesses greet people as they enter a Direct Message conversation or chatbot experience without people needing to send the first message. Welcome messages are the first thing people see. This opportunity allows you to express your brand voice, demonstrate your commitment to service, and help people learn what to expect. 

Businesses can create multiple welcome messages for different entry points and purposes. They can be prescribed using the Direct Message Card (e.g. from an ad campaign) or Direct Message deep links in Tweets, on websites, or in apps. A default welcome message can be set to greet users entering Direct Messages organically (e.g. from a profile) or they can be used exclusively with the Direct Message Card or deep links.

Overview


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