To better assist advertisers that are based in Brazil, we have made significant improvements to now support the Brazilian Real currency. This means Brazilian advertisers will no longer be charged in US dollars and will be billed in Brazilian Real moving forward. To ensure you will be charged in Brazilian Real, we will start creating new accounts for all Brazilian advertisers on June 13th, 2016.

Overview

  • How do I access my new Ads account?
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    With the currency transition, advertisers will automatically be created a new Ads account so you can be billed in Brazilian Real moving forward. On your next visit to ads.twitter.com you will see two accounts to select from, the existing account and also a new account with the text “(Real)” written after your handle.

    Once you select the new account, you will then need to select Brazil as your country so you will be properly billed in Brazilian Real. Once you select Brazil, this will then allow you to be billed in Brazilian Real and create new campaigns moving forward. 

  • How do I cancel my old account?
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    When a new account is created for you, it’s important to pause or cancel all active campaigns that are running on your old account. When you pause or cancel your campaigns, this will ensure you will not accrue any additional unwanted charges. During the transition to the new account, it’s important to note that Twitter will not pause or delete any of your campaigns that are running on the old account.

    If you’d like to pause your campaigns, please follow the steps provided below:

    • To pause a campaign on the campaign summary page, click the small pause icon located next to the corresponding campaign. 

    To pause a campaign on an individual campaign setup page, click the Pause Campaign button.

    Once you pause a campaign, it may take a short amount of time for our advertising servers to register the change. Therefore, there might be a small amount of spend that occurs after the campaign has been paused. This is expected behavior.

    If preferred, you can also delete your campaigns from your old account. If you’d like to delete a campaign, please follow the below steps. Note, once a campaign is deleted all historical data will be lost.

    • Click on the campaign name on the campaign dashboard
    • Navigate to the top right corner where it says “Edit Campaign” and click on the down-arrow for the drop down
    • Select “Delete Campaign”
  • How do I create campaigns on my new Ads account?
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     If you’d like to create a new campaign for your new Ads account, simply go to ads.twitter.com. From there click on the blue “Create new campaign” button and from the dropdown select the specific campaign-based objective you would like to start.

  • What will happen to my old Ads account?
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    The older Ads account that was being charged in USD will be disabled. This means you will no longer be able to access this specific Ads account including campaign data or account spend. We suggest advertisers export all of the appropriate data prior to the account being disabled.

  • How do I bulk export historical campaign performance?
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    The quickest and easiest way to downloading historical performance of campaigns in bulk is to use the bulk export feature. Follow the steps below to bulk export your campaign data:

    • Select the desired date range for campaign data you would like to retrieve and then click the “Export” button.
    • Click on the “Bulk Export” tab and click on “Download CSV”
  • How do I download past past invoices?
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    If you’d like to retrieve invoices on your old account, you’ll need to click on your account name in the top right corner.

    To view your PDF invoice, click your account name in the top right corner and from the dropdown select “Billing history”.

    Once selected, the PDF will appear on the far right column, which will allow you to download each invoice on your old account.


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