To better assist advertisers based in Brazil, we've made significant improvements to now support the Brazilian Real currency. This means Brazilian advertisers are no longer be charged in USD, and are be billed in Brazilian Real. The creation of new Brazilian advertiser accounts began on June 13, 2016.

  • How do I access my new ads account?
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    With the currency transition, advertisers are automatically granted a new ads account to be billed in Brazilian Real. On ads.twitter.com, you will see two accounts to select from — your old account and a new account with “(Real)” appearing after your handle.

    Once you select the new account, you will then need to select Brazil as your country so you will be properly billed in Brazilian Real. Once you select Brazil, you can create new campaigns that will be billed in Brazilian Real.

  • How do I cancel my old account?
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    When a new account is created, it’s important to pause or cancel all active campaigns running on your old account. This will ensure you will not accrue any additional unwanted charges. During the transition to the new account, it’s important to note that Twitter will not pause or delete any of your campaigns that are running on old accounts.

    To pause a campaign on the campaign summary page, click the small pause icon located next to the corresponding campaign. 

    To pause a campaign on an individual campaign setup page, click the pause button.

    Once you pause a campaign, it may take a short amount of time for our advertising servers to register the change. Therefore, there might be a small amount of spend that occurs after the campaign has been paused. This is expected.

    If you prefer, you can also delete your campaigns from your old account. Please note that once a campaign is deleted, all historical data will be lost. If you’d like to delete a campaign, please follow these steps:

    • Click on the campaign name on the campaign dashboard
    • Navigate to the top right corner, select “Edit Campaign”, and click the down-arrow
    • Select “Delete Campaign”
  • How do I create campaigns on my new ads account?
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    If you’d like to create a new campaign on your new ads account, simply go to ads.twitter.com. From there, click “Create new campaign” and select the specific campaign-based objective you would like to start with. The method for creating new campaigns is exactly the same as on your old account.

  • What will happen to my old ads account?
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    The older ads account that was being charged in USD will be disabled. This means you will no longer be able to access this specific ads account, including campaign data and account spend. We suggest advertisers export all of the appropriate data prior to the account being disabled.

  • How do I bulk export historical campaign performance?
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    The quickest and easiest way to download historical performance of campaigns in bulk is to use the bulk export feature. Follow the steps below to bulk export your campaign data:

    • Select the desired date range for campaign data you would like to retrieve, then click “Export”
    • Click on the “Bulk Export” tab and click “Download CSV”
  • How do I download past invoices?
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    If you’d like to retrieve invoices on your old account, click on your account name in the top right corner.

    To view your PDF invoice, click on your account name in the top right corner and select “Billing history”.

    Once selected, the PDF will appear on the far right column, which will allow you to download each invoice from your old account.

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