Billing basics

Overview

  • What types of cards do you accept?
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    Twitter Ads currently accepts Visa, MasterCard, and American Express credit cards as a payment source. We also accept debit cards that have a Visa, MasterCard, or American Express logo.

    Twitter currently accept payments in the official currencies of all countries where the Twitter self-service ads product is available. For a complete list of these countries, please reference this article.


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  • How to add a credit card
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    • Log in to ads.twitter.com
    • Click on your account name in the top right corner
    • From the drop-down menu select "Payment methods"
    • Select the "Add new funding source" button in the top-right corner
    • Select the funding source method you would like to add and then click "Next"
    • Enter your card number, expiration date, and billing address.

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  • I can't find the payment methods option
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    If you are still unable to access the payment methods options, feel free to reach our to our support team and we'd love to help assist you. To do this, either Direct Message @TwitterAdsHelp, or go to ads.twitter.com and in the top right corner click on the "Help?" button. From there, you will then be able to fill out the advertiser form and our team can help assist you via email. 


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  • Entering your credit card information
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    In order to finish setting up your card from the Add new payment method page, follow these instructions:

    1. Enter all the relevant fields for your card. Make sure your address matches the billing information on your card.
    2. Check the Twitter agreement box.
    3. Click Proceed to confirmation.
    4. Double check that the information you’ve entered is correct. If you’d like to edit the information you’ve entered, click Modify card details. If the information is correct, click Add this card.
    5. You’ll be taken to the page where you can add, delete, and manage your cards. If your card is approved, you’ll see notifications that your card is Valid and Active.
    6. If you’d like to add another card, click Add new funding source on this page and repeat steps 1-5. You can reach this page at any time by clicking on your account name and selecting Payment methods from the drop-down menu.

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  • How often will I be charged?
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    Due to our billing system rules, you may either be charged on your credit card as often as once a day or at a maximum of 7 days.

    The billing period for which you have been charged is noted on the Billing History page for each transaction in your account. You can verify the exact date range of your charges by referencing this page, it is also available on the PDF invoice on the same page.


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  • Add a new credit card
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    If you’d like your campaigns to be billed to a brand new card, please follow these instructions:

    1. Click Add new funding source and fill in the relevant card fields
    2. Check the Make this card the active, default payment method box
    3. Click Proceed to confirmation and confirm that the information you’ve entered is correct. Click Add this card once you’ve verified the information.

    Your card will then go through an approval process. Once we’ve determined that the new card you’ve entered is valid, it will display the Active Card badge. Once this card is active, all your campaigns being billed to a card will be switched over to the new, active card.


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  • Switching credit cards
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    1. Go to ads.twitter.com and click on your account name in the top right corner
    2. From the drop-down, select "Payment Methods". You’ll be taken to the page where you can add, delete, and manage your card information.
    3. If the card you’d like to select has already been added, click on the credit card. Then click the "Mark as default" button. Your campaigns will now be billed to the card you’ve selected.

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  • Deleting a credit card
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    In order to delete your card, we require that all campaigns have been paused for more than 48 hours and you do not have an unbilled balance. If your campaigns are in a non paused state (expired, exhausted, etc.), you will need to delete your campaigns in order to delete your credit card.

    To delete your card, click on your account name in the top right corner on ads.twitter.com. From the dropdown, select "Payment methods". From there you will navigate to the payments page where all of your credit card information is stored.

    Once selected, you will then see the "Delete" button listed under the credit card information. From there, you will then be able to successfully remove the card on file as a viable payment method. Note this will only be clickable if your campaigns have been paused for 48 hours and you do not have an unbilled balance.

    If your campaigns are in a non paused state (expired, exhausted, etc.), you will need to delete your campaigns in order to delete your card.


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  • Where do I find my Twitter Ads invoice?
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    If you would like to view your Twitter invoice, you can find this on the "Billing History" page. To access the Billing history page, click on your profile name in the top right corner of your Ads dashboard and select "Billing history".

    Once selected, you will then be able to view all of the invoices sent to your advertising account. We recommend switching the dropdown bar on the right-hand side of the page to "Full billing history", which will display all invoices for your account.

  • What is an advertiser credit/coupon?
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    We sometimes offer coupons to selected advertisers who meet our eligibility criteria to test and audit our Twitter Ads products. If you have been offered a Twitter Ads coupon through one of our partner programs, the coupon will appear as Credited to your account and displayed on your Billing History page as seen below.

    Please note that any transactions made with coupon balance will not appear as Transaction IDs, however, the coupon balance will update in real time in the Funding Sources box on the Billing History page. 


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  • How do advertiser credit/coupons work?
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    If you are part of a program where participants were given an advertising coupon, the coupon credit will be applied to your account after you successfully add a credit or debit card to your Twitter Ads account.

    To confirm whether the coupon has been applied, please consult your Billing History page where the coupon will show up as a "Coupon Balance." 

    A card is required in order to redeem your coupon credit. Your card will be charged automatically for any amount your campaigns serve over the amount of the original coupon credit, the coupon funds will always be charged first before your card.

    To view your current ad coupon balance, simply navigate to your Billing History page and under the "Funding sources" section you'll see your remaining ad coupon balance.


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  • I would like to request a refund
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    If you would like to file a refund request, please file a support ticket by clicking here

    Please note that if upon investigation our team does not identify any billing or technical errors, we are unable to process your refund request.


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  • Value-added tax (VAT)
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    For additional information on VAT, please refer to the following article.


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  • What is a credit limit?
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    A credit limit is the daily maximum amount that Twitter will allow your ads account to spend. When your campaigns reach this credit limit, they will be halted until you are billed, and the charges are paid.

    Twitter automatically increases the credit limit based on certain conditions. If you need your credit limit increased before this is automatically applied, you can DM @TwitterAdsHelp to request an increase or file a Support Case inquiry, and our team can process the request provided your account meets certain criteria.

  • What is my credit card security code (CVV/CVC)?
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    A credit card’s security code (CVV/CVC/CSC) is a 3 or 4 digit code that is not part of the credit card number. It is typically printed on the back of your card, but the location may vary per card.

    Please refer to the images below to help find your card security code.

     


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