Account login and setup

Overview

  • How to log in to Twitter Ads
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    When you want to create new Twitter Ads campaigns or manage your existing ones, log in to your Twitter account. Click on the gear icon on the right side of the toolbar to bring up the dropdown menu and click on Twitter Ads. You can also point your browser directly to ads.twitter.com.

    If you are not already logged into Twitter Ads, you will be prompted to enter the username and password for you your advertising account. Use the same username and password as you do to log into twitter.com.

    Note: You must enter your advertiser username without the “@” sign..

    If you haven’t created your first campaign yet, click Get started to create your first Twitter Ads campaigns.


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  • Advertiser account setup
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    1. Know the username & password for the Twitter account you’ll use for advertising.
    2. Designate a point-person with the authority to create and manage campaigns.
    3. Visit our Start Advertising page to sign up for a Twitter Ads account.  
    4. Learn how others have used Twitter Ads to drive business results at business.twitter.com/success-stories  
    5. Follow @TwitterAds and @TwitterSmallBiz from your advertising account on Twitter to get relevant tips and updates from our team.

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  • Make sure your profile and account are in top form:
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    1. Your profile picture. Is your profile picture recognizable? Does it represent your business? Change these settings here.
    2. Your bio. Make sure to include the name of your business, location and website URL. Also, explain what you do in a clear and informative way.
    3. Your header/background. Both are customizable. Use these to showcase the personality of your business.

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  • Why is my account marked as ineligible for Ads?
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    To learn about why your account is marked as ineligible, as well as next steps to have your account reviewed please visit our Eligibility page.


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  • Where do I setup my business account?
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    Your Twitter ads account and regular Twitter account are the same account. If you would prefer to have a separate Ads account solely for your business, you will need to create a new Twitter account and then register that new account for Twitter Ads.

    To learn more about creating a new Twitter account, refer to this article.


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  • I would like to obtain an inactive Twitter handle
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    We currently do not have a process for releasing registered usernames to advertisers using the self service Twitter Ads product or to the public unless you are working with a dedicated Twitter account representative. 

    If you feel you have a trademark claim against the handle in question, please file a ticket to our trademark team by clicking here.


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  • Define your campaign objectives
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    Want more customers? To increase in-store transactions? To grow your audience on Twitter? Set goals to help you develop more effective ways to connect with your audience and grow your business. 


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  • Identify your audience
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    Who are your customers? What common interests do they share? What do they Tweet about? Consider your different audiences and think about the tone of voice, content and campaigns you’ll use to speak to each group.


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  • Make Twitter Ads work for your objectives
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    Depending on your objectives and audience, select the advertising products that will work best for your business. You can always select both and add new campaigns at any time:
     

    Followers

    Follower campaigns are the best way to grow your audience on Twitter. Your followers are an engaged audience of prospects that want to hear from you or your business whether they’re existing customers or just want to learn more about what you offer. Learn more about followers.
     

    Website clicks or conversions

    Website click campaigns are optimized to drive traffic and generate conversions on your website from tweets targeted to specific audiences of users. Feature your content prominently within a Tweet in a way that is designed to maximize click-throughs to your website. When the Card is tweeted, it will be appended with an engaging image and additional information about your website. Learn more about website clicks and conversions.
     

    Tweet engagements

    Tweet engagement campaigns are designed to reach more people and drive conversion for your brand and products.  Any Tweet you publish organically on your Twitter account can be promoted to reach targeted audiences of users who do not follow your account. Learn more about Tweet engagement campaigns.
     

    App installs or engagements

    Twitter mobile app promotion is a full suite of products that enables advertisers to drive installs of their mobile app and re-engage existing users. With mobile app promotion, advertisers can drive users to download or open mobile apps directly from within a Tweet. Combined with Twitter’s sophisticated targeting capabilities, a creative suite optimized for mobile app promotion, and the ability to track to the install level, these products are designed to empower you in the mobile marketplace. Learn more about app install campaigns.
     

    Leads on Twitter

    A Lead Generation Card makes it easy for people to express interest in what your business offers – they can seamlessly and securely share their email address without leaving Twitter or having to fill out a cumbersome form. Learn more about leads on Twitter.
     

    Research your best hits

    Take a trip down Tweet history lane. Which of your Tweets got the most Retweets or likes? Which ones sparked great conversations with your audience? Use your Tweet activity dashboard to find your top performing Tweets and consider promoting more like them.


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  • Secure your account
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    Account security is vital for advertisers. Our Securing Your Account page provides full instructions for protecting your account. Here are the most essential best practices:

    1. Link your account to a company domain email address. This will allow us to help if you ever need a password reset.
    2. The passwords for your login email address and your Twitter account should be strong and unique.
    3. Use Login Verification.
    4. Always make sure the URL is Twitter.com before entering your account information (email or password).
    5. Only authorize recognized applications and keep track of your account’s connections at your Account applications page.

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  • Multi-user login FAQ: What is it?
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    In order to help advertisers manage Twitter Ads campaigns more effectively and more securely, we allow for different levels of access to individuals affiliated with a brand or Twitter handle.  Multiple users may be given access to an advertising account. Each user will log in with his or her own username and and will be able to access the advertising accounts to which he or she has access. If you’re managing multiple accounts, you’ll need to log in directly to ads.twitter.com to update billing information.

    This feature can reduce risk of malicious or erroneous mishaps with your business / brand @ handles by granting access to more of your team without sharing the password to your main account(s). In addition, it can reduce friction for users who manage ads for more than one ads account on Twitter.
     

    How does it work?

    Each advertiser’s actual handle, by default, will become the account administrator. As a result, this user can grant varying degrees of access to other Twitter users. The option to access the accounts you have the ability to manage is available in the drop-down menu when an account name is clicked.

    You must be logged in to an account administrator handle in order to grant other users access to the account. Once you are logged in, find the account dropdown and click the Edit access to account button.

    To begin adding more users, click the Add more users… button.

    Next, enter the @username of another Twitter user, and indicate if this user should be an Account Administrator, Ad Manager or Analyst. These roles are defined as follows:

    • Account Administrator: User has full access to ads.twitter.com, including the ability to create new account administrators and ad managers, edit account access for administrators and ad managers, make changes to advertiser campaigns and view performance data.  Account administrators cannot post organic tweets but have the ability to create promoted-only (aka limited delivery) Tweets

    • Ad Manager: User can access ads.twitter.com and make changes to campaigns and view performance data.  Ad managers cannot create new accounts. Ad managers cannot post organic tweets but have the ability to create promoted-only (aka limited delivery) Tweets

    • Analyst: User can access analytics.twitter.com and view analytics, but does not have access to (paid) campaigns.

    Next, choose whether you would like to allow this user to create limited delivery Tweets for use in campaigns.

    After picking a role and clicking save, this user will have access to the advertiser’s dashboards on ads.twitter.com or analytics.twitter.com.

    Only the user whose Tweets are used in the advertiser’s campaigns OR Account Administrators/Ad Managers with the promoted-only Tweet compose permission will have access to create a Promoted Tweet from ads.twitter.com. For all other users, Tweeting will be be disabled.

    Tips

    • At this time, only the user whose Tweets are used in the advertiser’s campaigns or users with Account Administrator/Ad Manager access can Tweet from ads.twitter.com. For all other users, Tweeting will be be disabled.

    • If a user only has access to one account, the default account will automatically display. If the user has access to more than one ads account at any level, they can select which account to use by clicking on the account name in the upper-right corner and clicking “Switch accounts” in the drop-down.

    • If a promotable user is protected, no user will be able to see their Tweets.

    IMPORTANT: Once you pause a campaign, it make take a short amount of time for our advertising servers to register the change. There might be a small amount of spend that occurs after the campaign has been paused. This is expected behavior.


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  • Pausing a campaign
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    You have the option to pause and resume your campaigns at any time. You can do this in three different locations: on the overall campaign dashboard, individual campaign summary page or on an individual campaign setup page.

    To pause a campaign on the campaign summary page, click the small pause icon located next to the corresponding campaign:

    To restart the campaign, click the play icon.

    To pause a campaign on an individual campaign setup page, click the Pause Campaign button in the upper left corner.

     

    To restart the campaign, click the Resume Campaign button in the upper left corner.


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  • Deleting a campaign
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    • Click on the campaign name on the campaign dashboard
    • Navigate to the top right corner where it says "Edit Campaign" and click on the down-arrow for the drop down
    • Select "Delete Campaign"

    Note:, once a campaign is deleted all historical data will be lost.


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  • About scheduled Tweets
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    Learn how to schedule a Tweet on Twitter.


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  • What are promoted-only Tweets?
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    Additional promoted-only Tweets information is available in our Promoted-only Tweets article.


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  • How do I get my Twitter Account verified?
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    You can submit a request to verify an account by clicking here and the appropriate team will respond to your request via email. Please note that the Twitter Ads Support team is not responsible for account verification and will not be able to assist in the process. 

    If you are working with a dedicated account manager, please have your account manager submit your account through the appropriate channel. You can find out more information about the verification process here.


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  • How do I cancel my Twitter Ads account?
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    In order to stop using your Twitter Ads account, you must stop any active campaigns.

    You can choose to pause or disable your ad campaigns in two different locations: on the campaign summary page or on an individual campaign setup page.

    • To pause a campaign on the campaign summary page, click the small pause icon located next to the corresponding campaign.
    • To pause a campaign on an individual campaign setup page, click the Pause Campaign button.

    Once you pause a campaign, it may take a short amount of time for our advertising servers to register the change. Therefore, there might be a small amount of spend that occurs after the campaign has been paused. This is expected behavior.

    To delete your credit card, click on “Account”, then click on “Payment Methods”, you will see an option to “Delete this card”. Note this will only be clickable if your campaigns have been paused for 48 hours and you do not have an unbilled balance.

    Once the actions outlined above have been completed, no further action is needed to cancel your Twitter Ads account. 


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  • How do I contact support?
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    If you have any additional questions that this article did not answer, our Twitter Ads support team would love to help assist you! The Twitter Ads Support team is here to answer product questions, provide campaign optimization advice or help resolve any issues you may experience in the interface.

    There are two ways to contact Twitter Ads Support:


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