It's never been more important to show customers you care. The simple act of listening and responding quickly to their questions, concerns, and feedback can make them feel valued and appreciated. Here are some tips on how to nurture customer relationships through the holidays.
Clear and regular messaging is even more important during tough times and through the holiday season. This year in particular, your customers will likely have lots of questions around your delivery service, opening times, and the measures you're taking to protect their well-being. Preempt their questions and concerns by Tweeting regular updates about your business.
Hotel @theritzlondon does a great job of keeping its customers in-the-loop, sharing frequent Tweets on its re-opening after lockdown, and the measures they're taking to protect employees and customers.