Get help with Twitter Ads

Kevin Dolezal

By Kevin Dolezal

August 16, 2017

We've spoken to a lot of our self-serve Twitter Ads customers the past few months. When it comes to getting support, a clear theme emerged — sometimes you just need someone to talk to.

We heard you, and we're excited to announce our new Customer Success team for self-serve advertisers.

Here are a few different ways to connect with us.

Meet the @TwitterAdsHelp team

Whether you need help getting started with Twitter Ads, optimizing your campaigns, or resolving a billing issue, @TwitterAdsHelp is a new support handle created to service a variety of advertiser needs.

The @TwitterAdsHelp team is responsive Monday – Friday, 9 am – 5 pm PST.

#ProTip: For tips and help with issues not related to Twitter Ads, contact @TwitterSupport.

Connect with a Customer Success Specialist

We also recognize that some campaigns are more complex, and may need more in-depth strategic support. Our team of dedicated support specialists are available to help with these types of Twitter Ads strategies and campaigns.

If you're planning on spending more than $5,000 quarterly and would like to work directly with a dedicated Customer Success Specialist, reach out to @TwitterAdsHelp.

We're expanding our agency resources

With agencies working across a variety of client accounts and verticals on Twitter Ads campaigns, our support for this variety of business needs to be flexible (and, we recognize that you may not have a dedicated Twitter Ads account manager on every account you have).

From handling one-off IO requests and acquiring new business, to troubleshooting account issues, we can now support your agency team directly at AgencyHelp@twitter.com.

#ProTip: For Twitter Ads tools for agencies, check out our Agency Resources.


Ready to advertise on Twitter?