Having a strong social media presence is not only beneficial to your brand but to your customers as well. Twitter is one of the first places people go to share their experiences and ask questions online. Knowing how to respond to these brand mentions is critical to establishing a strong rapport with your customers.
Need inspiration on how to respond? See how brands are engaging with customers that casually mention them.
A simple thank you goes a long way
People appreciate hearing back from a brand they've mentioned. Whether it's a raving review or a friendly shout out. Replying back with a simple thank you is a good way to let your customers know that you're listening. It's also a great way to show your appreciation.